This was my second implant. I was unhappy with the first procedure done at a different facility; there was miscommunication between management, front- and back-end offices, often having to speak with the office supervisor to get correct answers. The office staff did not seem to be in "synch" with what was going on in the facility, and the payment process was not fully explained to us prior to the procedure -- the entire process was explained one way, while it was done another way in the end. The entire process from start to finish was very unprofessional and chaotic. Therefore, this being my second implant procedure, I did more research and came upon Dr. Michael H. Kirsch, DDS and his staff. I can truly say that from the first visit through the first steps of the implant procedure, he and his staff were/are true professionals in what they do. The doctor as well as the staff made me feel comfortable, answered all questions, and when something had to be explained more thoroughly, all made sure that everything about the procedure from the consultation, the first stage of the implant, payment process; etc. was broken down into understandable information for me to process. That same day, after the procedure, Dr. Kirsch took the time to call me directly, checking to make sure I was feeling OK and if I had any other questions. Regarding all the aforementioned, I highly recommend the New Jersey Center for Oral Surgery, because I know the level of satisfaction and professionalism that any potential patient will receive will be a GREAT, POSITIVE experience. My family and I are looking forward to the next steps of the implant procedure process because we know it will be a very great and positive experience.
- Joseph V